Support

How to get help

StarsVPN support is centered around the Telegram-linked account flow. Use the website cabinet for delivery checks, then escalate payment or account questions through the official bot.

Telegram bot contact

The official support entry point is the StarsVPN bot at https://t.me/StarsVPN_official_robot.

Purchase context

Support is faster when you include the payment time, route choice, and whether you used the website, mini app, or bot.

Config history

The same account state is shared across product surfaces, which helps support trace delivery and billing issues.

Billing questions

Share the payment time, billing surface, and what you expected to unlock.
If the payment succeeded but delivery stayed locked, include the exact screen or state you saw in the cabinet.

Config delivery

Mention the selected region, platform, and protocol mode so support can reproduce the route choice.
If you already re-issued the config, say so, because that changes what support needs to inspect.

Account help

Use the same Telegram account you used for purchase when you contact support.
If you move between the website, mini app, and bot, tell support where the issue first appeared.

Next step

Open the account-linked entry point

Sign in, review the current cabinet state, then contact the official bot with the same account context if you still need help.

Open adjacent pages to move from intent to platform, protocol, or region.

Setup

Follow the StarsVPN setup flow: Telegram sign-in, plan activation, app choice, and config import across devices.

Privacy

Refunds

Refund and payment policy for StarsVPN digital delivery, plan issues, and proxy purchases.